IBG Office Supply Solutions Online Ordering Help

User ID and Password
You must be a registered user with a User ID and Password to order office supplies online. If you forgot your password, click here and provide your name, company name and account number and we'll email you your password. If you've "loaned out" your User ID and Password, contact us as soon as possible so that we can make the necessary changes to protect you and your online account.

Departments
To change the ship to department, please follow the instructions below:

From "Home" page select "Change Dep./Attn."
"Change Department" page will be displayed showing current department
Select the desired department from the drop down department list
Click the "Change Department" button to make changes effective
At the bottom of the "Change Department" page, choose "Return to Site" to
return to "Home" page and begin ordering.
Current Account and Department name is now displayed on "Home" page

Favorites
You can quickly and easily build a list of the items you order on a regular basis using the "Favorites" option. To set up your "Favorites" list follow these steps:

To add an item to your personalized "Favorites" list, simply locate the item by searching the online catalog
Once the correct item is located, select the button "Add to Favorites" that
appears below the item description and picture
The next time you need to order this item, click "Favorites" from any of the
pages. The item will appear among the other items in your list. Select the
quantity desired and "Add To Cart" for purchase, or...
If you are only purchasing this one item, select "Buy Now" which will move you directly to the "Check Out" page to complete the order

Check Out
Please follow these instructions to when you're ready to check out:

Click "Check Out" button on the left side of the page
"Check Out: page will be displayed with default customer information
At this point you may change any of the information in the optional fields
"Shipping Information", "Attention Name", "P.O.#", "Special Message", or
"Shipping Instructions"
CAUTION- Do not change any of the information in the "Payment Information" fields. Any changes in these fields could result in delayed processing of your order
Click "Submit Order" to process the order or click "Hold Order" to wait and
submit your order at a later time
The "Order Totals" window will appear showing you order totals with tax
included
To print a detailed copy of your order showing all items, taxes, and total,
select "Print This Order"
A new window will appear with your order displayed. Using your web browser, print the page. When the print job is complete, close this window and return to the IBG Office Supply Solutions Online Ordering System.
IMPORTANT- To complete the check out process and ensure that your order is processed correctly, you must select "Logout" from any of the site's pages.

Need More Help?
Get online ordering support by calling (800) 321-8081 or send an email to onlineordering@ibgsolutions.com