We at Independent Business Group are continually looking for ways to improve the quality of our products and level of customer service we provide. In order to accurately measure our products and service, we are requesting that you take a few minutes and evaluate the criteria listed below. As a valued customer, what you think is important to us.

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Which products do you currently order?
Please select all that apply.
Promotional Products Commercial Printing Business Forms
Office Supplies Graphic Design Other

Please rate the following categories from 5 to 1, 5 being excellent and 1 being poor.

Products

Selection Please select one 5 4 3 2 1

Quality Please select one 5 4 3 2 1

Price (are we competive) Please select one 5 4 3 2 1

Service

Courteous and helpful staff Please select one 5 4 3 2 1

Staff offers expertise Please select one 5 4 3 2 1

Staff returns calls promptly Please select one 5 4 3 2 1

Timely quotations Please select one 5 4 3 2 1

Responsive to problems Please select one 5 4 3 2 1

Ordering

Ease of ordering Please select one 5 4 3 2 1

Staff offers ways to reduce cost Please select one 5 4 3 2 1

Responsive to rush requests Please select one 5 4 3 2 1

Delivery

Accuracy of order Please select one 5 4 3 2 1

Condition of product Please select one 5 4 3 2 1

Timeliness of delivery Please select one 5 4 3 2 1

Billing

Ease of understanding invoice Please select one 5 4 3 2 1

Invoice accuracy Please select one 5 4 3 2 1

Comments

Contact Information

Company Name

Contact Name

Phone

Email

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Thank you for taking the time to ensure that our future performance meets all the needs of your company.