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 How
long have you been in business?
How
many employees work for IBG?
Why
should I switch to you as my supplier?
Will
you match prices?
What
is your standard delivery time?
Where
is the product manufactured?
Do
I have to pay for freight?
Can
I give you artwork on disk or via email?
Is
your graphic design studio a full service design firm?
Which
contact do I call with questions or to place an order?
How
do I know if the Strategic Outsourcing Program is right for my company?
What
type of companies do you currently work with?
Can
I see samples of your products?
How
long have you been in business?
Founded in 1982, Independent Business Group was established to provide
business form products to small and medium-sized companies throughout
the West Coast. Throughout the years our company has grown to a
single source business products company providing business forms,
printing, promotional products and office supplies to companies
of all sizes across the Nation and beyond.
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How
many employees work for IBG?
Throughout our three locations, Independent Business Group employs
over 60 people. Today, seven of the original 13 employees are still
with the company.
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Why
should I switch to you as my supplier?
Increasing your productivity and reducing costs is our focus, and
has been our focus for nearly two decades. Our suite of products
and services - as well as years of experience and ongoing training
- allow us to provide you with a total business product solution.
Based on the needs of your company, we will customize a business
product solution specifically for you that may include printing,
promotional products, office supplies and a variety of business
services.
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Will
you match prices?
While our prices are competitive, we will make every effort to offer
you the best value possible. Our customer service specialist will
always try to match the right product to your budget.
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What
is your standard delivery time?
Because of our diverse product offering there is not a standard
delivery time. Office supplies are generally delivered next day
while printed and promotional products, due to their custom nature,
require more time. Please let us know what your project deadlines
are so that we can make sure we deliver you a quality product on
time.
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Where
is the product manufactured?
Our network of print facilities and distribution centers are located
throughout the United States. Whether you are local or across the
country we will deliver your product in a timely manner.
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Do
I have to pay for freight?
Office supplies are always delivered at NO charge. Most of our print
and promotional product facilities are located on the West Coast
allowing us to make deliveries with low freight costs. In order
to always provide you the best value, we will use our other facilities
if their equipment better matches the project requirements.
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Can
I give you artwork on disk or via email?
Electronic artwork on disk is preferred. Please take a look at our
Client Supplied Artwork Specifications page for instructions on
how to format and supply artwork for your job. IBG can work with
your artwork or our graphic design studio can work with you to create
original artwork.
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Is
your graphic design studio a full service design firm?
IBG maintains a full service in-house graphic design studio. Our
team of graphic designers and network of illustrators, copywriters
and photographers are dedicated to assist you with the conceptual
development and creation of communication and marketing material.
We can manage the entire creative process from concept to the final
production of the printed piece, work with your in-house designer
or take your final artwork on disk.
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Which
contact do I call with questions or to place an order?
Each account is designated an account executive to manage the account
along with a team of customer support representatives that service
the account. Generally you would contact the customer support team
for proposals, with product questions or questions about a particular
order. We have a separate support team for printing/promotional
products and office supplies. Your account executive will set up
your account, customize a business product solution specifically
for you and make sure you are receiving superior customer service.
If you aren't sure whom to call, contact your account executive
and they will take care of you.
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How
do I know if the Strategic Outsourcing Program is right for my company?
Companies that are eligible for this program are those who have
multiple cost centers in a single location or have multiple locations,
use a significant amount of printed materials or office supplies
and need to manage and control inventory. In order to determine
if your company is right for this program we will perform a discovery
to find out if we can offer you guaranteed savings.
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What
type of companies do you currently work with?
IBG began servicing small and medium-sized companies throughout
the West Coast. Today our customers represent companies of all sizes
and many different industries throughout the Nation and beyond.
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Can
I see samples of your products?
Although we know business products inside and out we understand
that sometimes it is hard for you to visualize the final product.
If at all possible we will show you a sample or provide you with
a representation of the product you are purchasing. We also have
a portfolio and promotional product showroom available for viewing.
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